Hello,

There is this setting in: /opt/otrs/Kernel/System/PostMaster.pm

    # PostmasterFollowUpState
    # (The state if a ticket got a follow up.) [default: open]
    $Self->{PostmasterFollowUpState} = 'open';

As we see the default setting is open; change this to the desired state...

This should work.. Myself yet to test....

Regards

KartheeK

Richard Hinkamp - BeSite <richard@besite.nl> wrote:

Please share your solution! :)

Richard

KartheeK wrote:
> Ho Great-OTRS, I got a quick solution: I found a configuration setting in
>opt/otrs/Kernel/System/PostMaster.pm / . OTRS is really a great
> application....
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/

Send instant messages to your online friends http://in.messenger.yahoo.com