Martignier, Philippe wrote : [...]
These attachments are confidential and we don’t want them to appear on the ticket. Is there a way to hide or delete these attachments without deleting the ticket? The only solution I got now is to copy the text, paste in a new ticket, delete the initial ticket via generic agent. [...] Is there an easy way to do this? [...]
Hello Philippe, AFAIK no, this isn't configurable in OTRS. You could use one of those email spam filters that block attachments and where you have to explicitly release them (e.g. www.mailscanner.info). Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de