Yes. When I did the initial upgrade long before the reinstall. I even tried running it again after the fact and I got: # cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO) Which goes back to another thread discussing how the 'restore.pl' script doesn't work because of this same error. -Jeff Peter van Beugen wrote:
Did you also update the OTRS database schema? (2.1 -> 2.2)
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Jeff Shepherd Verzonden: vrijdag 24 augustus 2007 1:09 Aan: User questions and discussions about OTRS.org Onderwerp: Re: AW: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
I've completely done a fresh install of OTRS 2.2.2 on FC 6, just imported the MySQL stuff and I still don't get any of the below stuff back. Now, under GenericAgent I can select Priorities anymore.
This crap just keep disappearing...
-Jeff
Manuel Ernst wrote:
Hi Jeff,
For me everything seems to be working fine now (apart from the performance issue mentioned).
What I had to do was to uninstall the old version and move away the old directory /opt/otrs, to create a completely new installation: rpm -ivh otrs-2.2.2-01.i386.rpm
Then I copied back Kernel/Config.pm with all settings and installed the database.
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Freitag, 3. August 2007 19:40 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there.
I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up.
-Jeff
Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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