2. Because the other user (users) are not in the same location as we are. There will be some access problems. And how can I make a notication to that user (users) that they get a new ticket in their queue ? (if I chose your resolution). Another question: what is: : PersonalQueue and hoe can I use it ? Regards, Daniel Balan -----Original Message----- From: Martin Edenhofer otrs@otrs.org Sent: Saturday, April 12, 2003, 3:05:28 PM, Martin Edenhofer> Hi Daniel, Martin Edenhofer> On Thu, Apr 10, 2003 at 08:58:29AM +0300, Daniel Balan wrote:
1. I made my subscribtion :)
Martin Edenhofer> Fine! :)
2. About forwarding ticket: I want to forward an ticket (not only an article) to an email address (not an OTRS member) Regards,
Martin Edenhofer> I understand. Why do you want to do this? Why not an additional OTRS Martin Edenhofer> account for this user?
Daniel Balan
Martin Edenhofer> Martin Martin Edenhofer> -- Martin Edenhofer> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ Martin Edenhofer> -- Martin Edenhofer> "The number of Unix installations has grown to 10, with more expected." Martin Edenhofer> The Unix Programmer's Manual, 2nd Edition, June 1972 Martin Edenhofer> _______________________________________________ Martin Edenhofer> OTRS mailing list: otrs - Webpage: http://otrs.org/ Martin Edenhofer> Archive: http://lists.otrs.org/pipermail/otrs Martin Edenhofer> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs