On Wednesday, April 28, 2004 7:32 PM
Tyler Hepworth
I setup OTRS via rpm on Suse. It works wonderfully. But, I have a few questions about certain aspects of it. I noticed that the setup created a system account for the user "otrs". What is the default password for this account?
There is none. You become OTRS by using 'su': linux:~# su - otrs linux:~# whoami otrs If you get 'root' as the output of the 'whoami' command, it's most likely your user 'otrs' has no shell assigned to it: linux:~# getent passwd otrs otrs:x:500:500:OTRS user:/opt/otrs:/bin/false Give 'otrs' a bit of comfort and assign the 'bash' shell: linux:~# usermod -s /bin/bash otrs linux:~# getent passwd otrs otrs:x:500:500:OTRS user:/opt/otrs:/bin/bash
Does the OTRS software depend on this user account
Yes!
and password,
No.
or can I change the password to something else?
You need no password and we do not recommend it. Use 'su'.
Also, how do I restart the cron service found at /opt/otrs/bin/Cron.sh? When I try to restart it via my regular user account, I get the following message:
Not that way. Assign the shell as noted above and use: linux:~# su - otrs -c '~/bin/Cron.sh start'
"No cronjobs in /home/tylerh/var/cron found! * Check the $HOME
To create the default cronjobs, use (as root): linux:~# cd var/cron linux:~# for foo in *.dist; do cp $foo `basename $foo .dist`; done As usual, rtfm: http://doc.otrs.org/1.2/en/html/cronjob.html ;) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388