Re: [otrs] Frontend::Customer::ModuleRegistration Question

Yes, but the problem with that is, I want these users to see all the tickets, but other users to not see all the tickets. John, Mary, and Steve all have the same customer id, and can currently see each other's tickets. But I want John to see everyone's tickets, and Mary/Steve to only see their own tickets. I may have more than one 'admin' per company, and I have multiple companies, so I'm trying to make this as simple as adding people to the right groups. ----- Original Message ---- From: Tequila Troutman To: otrs@otrs.org Sent: Monday, June 11, 2007 1:47:11 PM Subject: RE: [otrs] Frontend::Customer::ModuleRegistration Question You can use the customer id. If two customers have the same customer id, they can see each other's tickets. If a customer has a customer id specific to only him in his user profile, then he can only see his tickets. You could set up all the users you want access to each other's tickets by giving them the same customer id.

From: o o Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Frontend::Customer::ModuleRegistration Question Date: Mon, 11 Jun 2007 13:25:55 -0700 (PDT)

Was trying to configure my system so that the 'Company Tickets' button was only available to users of a certain group. I noticed that there is a group config option when looking at this module via SysConfig. I was hoping that by creating a group and adding this group to the 'group' field it would accomplish this. However, this setting doesn't seem to do anything, or at least it doesn't do what I was hoping to accomplish. Any thoughts on this would be appreciated.

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