Greetings,
I’m using OTRS 2.4.5 and I’m trying to figure
out if I can configure both LDAP lookups and have the OTRS built in customer
database be searched for customer information in tickets. I found a
document stating that it could be done in 2.3, and here’s the URL:
http://doc.otrs.org/2.3/en/html/x1638.html
however, I don’t see mention of it in the 2.4.5
documentation. Is this valid on both?
Thanks,
Chris Johnson
IT Manager
Technogym USA
830 4th Ave South, Suite 300 | Seattle, WA 98134
Toll Free: (800) 804-0952 x 332 | Phone: (206) 623-1488 x 332
Mobile: (206) 245-6648 | Fax: (206) 623-1898
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