Look at CustomerUser Map
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target

var: As OTRS would use (for instance, for notifications/variables)
frontend: "Label"
storage: field/column name in the backend.


On Sat, Jan 4, 2014 at 10:41 AM, Ralf Mueller <prolinux@consultant.com> wrote:

Hello,

 

I have read the documentation about using an external backend for customer data (http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data).

 

My question now is, how can I map fields, that have different names?

 

If for example the data field in OTRS is named email, but the corresponding value is stored in a field called emailaddress in our customer database, how can I map the two fields?

 

Although I read the documentation more than once, it could find a solution for this.

 

Thanks for any hints,

 

Ralf
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs