I have been trying to get the Survey module to work without success. The package manager says it is correctly installed, and it appears in sysconfig, but closing a ticket in a queue with an associated survey never generates a survey. The "SendPeriod" is set to 0. No errors appear in any log so I am not sure how to debug this problem. I'd appreciate any advice. Versions (updated today, in fact): OTRS 2.4.2 Survey 1.1.7 # OTRS config file (automaticaly generated!) # VERSION:1.1 package Kernel::Config::Files::ZZZAuto; sub Load { my ($File, $Self) = @_; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'o=eckerd college,c=us'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.eckerd.edu'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'SendmailModule::CMD'} = '/usr/lib/sendmail -i -f '; $Self->{'LogModule::LogFile'} = '/usr/local/otrs/var/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'AdminEmail'} = 'otrs@eckerd.edu'; $Self->{'FQDN'} = 'cgi.eckerd.edu'; $Self->{'SecureMode'} = '1'; } 1; -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr Solitudinem faciunt pacem appellant. (They make a wilderness and call it peace.) ---Tacitus, reporting the words of Calgalus