Hello Jerome, On Thu, Mar 30, 2006 at 08:43:55PM +0200, Jerome Alet wrote:
I'm running OTRS v2.0.4p01-4 under Debian Etch which has been upgraded from Sarge with OTRS v1.x on it.
I manually upgraded the PostgreSQL database schema because this wasn't done during the automatic upgrade, and all seems to work fine, excepted the notifications.
:(
If I create a ticket by sending an email to otrs@mydomain, the ticket is created and put in the correct queue. So it seems that procmail is correctly launched and PostMaster.pl correctly parses the message.
Fine :).
If I login as a fake customer user and create a ticket it is created correctly and viewable when I login as a normal user.
Fine :).
If when logged as a normal user I answer a ticket by email, the message is sent correctly to the customer user.
Fine :).
BUT normal users are never notified that a new ticket has been created, which renders OTRS in fact unusable.
Have the users enabled the notification about a new ticket in their personal preferences? Maybe this setting was lost during the update process. Also every outgoing notification should be logged in the apache log or in the OTRS logfile.
I've checked my mail server logs and nothing gets sent.
Maybe a problem also could be that the following config param isn't set: # SendmailNotificationEnvelopeFrom # Set a email address that is used as envelope from header in outgoing # notifications $Self->{'SendmailNotificationEnvelopeFrom'} = 'foo@example.tld';
Jerome Alet
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