Hi everyone,

I previously made a post for a similar issue but this is slightly different now (fixed an issue I thought was connected to this but wasn't)

Here is my situation, OTRS:

2.4.1 is installed
Has been configured with an agent (myself)
Has no customers yet (waiting to implement LDAP functionality)
Has been set up to receive e-mails (support@mydomain.com) to queue "raw"

Once received e-mails, a notification is sent to an agent (me) sucsessfully

Can e-mail to external accounts (tested with a dummy customer - my gmail address- no issues ) I did this via admin notification
Auto notification <-> Queue's have been set up (including queue "raw")
However, the originator of the e-mail (my hotmail account) doesn't get notified there's a new ticket. The process is like so:

User e-mails support@mydomain.com
About 10mins later the respective agent gets notified of the new ticket
No notification is given to the user
Agent closes ticket
No notification is given to the user.

I have ensured that no mail filter/spam filter has blocked the messages. There doesn't seem to be any calls or reference to

[Notice][Kernel::System::Ticket::Article::SendAutoResponse]

Log from my OTRS Server:

[Tue Jul 28 22:45:44 2009][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2009072810000071/support@mydomain] created (TicketID=38,Queue=Raw,Priority=3 normal,State=new)
[Tue Jul 28 22:45:44 2009][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTicket and en_GB, try it again with en!
[Tue Jul 28 22:45:44 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'david.holder@domain.com'.
[Tue Jul 28 22:45:44 2009][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from domain\username /mailserver.

As an Agent I receive the notifcation, but the originator of the e-mail doesn't.

I would really appreciate any help anyone can offer, and this is preventing me from implementing this in my workplace

Thanks,

David