Re: [otrs] OTRS will not issue Ticket Number.

On 7/20/05, Christian Schoepplein wrote:

A good setup would sort out spam mails before they reache the ticket system. You could install spamassassin for example and let this package check all your incomming mails. If they are marked as spam, a header entry is added.

You could also use a system such as TMDA[1], with an appropriate white-list [1]: http://tmda.net/