Laurent Minost wrote:
It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any configuration directive for this behaviour please ?
By default it will only stop showing unread messages when you reply to, add a note or in general do something with the ticket, you can modify "Ticket::NewMessageMode" and set it to "ArticleSeen" which will hide the notification once the message has been read. Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007