Re: [otrs] Why don?t work for me ACL with Dynamic Fields

15 Jan 2013

      Thanks Nils for your quick response, but I'm NOT using root@localhos, I'm
using other agent in admin group
Best regards 

Antonio

Date: Tue, 15 Jan 2013 14:23:14 +0100
From: Nils Leideck 
Subject: Re: [otrs] Why don?t work for me  ACL with  Dynamic Fields

Are you logged in with root@localhost ?

On 15.01.2013, at 13:46, Antonio Sarmiento wrote:
...
Hi,
I'm trying to restrict the values shows in a phone ticket for a Dynamic
Field, depending on the Service selected using the following ACL in
config.pm :
$Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = {
   # match properties
   Properties => {
       # current action match properties
       Frontend => {
       Action => ['AgentTicketPhone','AgentTicketEmail'],
       },
       # current ticket match properties
       Ticket => {
       Service=> ['INCIDENTES::Comunicaciones::REDES'],
       }
   },
   # return possible options (white list)
   Possible => {
   Ticket => {
   DynamicField_DF1  => ['HUB','WIFi'], 
    },
   },
};
But it don?t work because shows the 8 values stored in DF1
The names of services are ok and name and key of the dynamic field is the
same
Dynamic field where defined, store with data and declare in phone ticket
Other ACL which not involves Dynamic fields are working ok
   NOT Using root@localhost, I using other agent in admin group
win7,OTRS3.1.12, ITSM3.1.7,Mysql
Somebody could help me?
I appreciate your help
Best regards
Antonio
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Cheers, Nils
-- 
http://webint.cryptonode.de / a Fractal project