On Wednesday, May 12, 2004 6:59 AM
Wes Plate
In the emails we get from the OTRS Master, the link to the ticket is broken, it looks like this...
http://support.automaticduck.com/< OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=< OTRS_TICKET_ID>
It used to work fine, maybe before we upgraded. Anyway, I don't know where to fix this. We're using 1.2.2.
These are the AgentNotifications. See if you can access: http://localhost/otrs/index.pl?Action=AdminNotification Look for the specific notification, say "en::Agent::NewTicket", click 'Change' and edit the Body. There must be some additional line breaks somewhere. If you cannot access the above link, have a look in Kernel/Config/Defaults.pm and copy the appropriate (faulty) notifications from there to ../Config.pm and correct them there. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388