There are not <span>Frontend::Module###AgentTicketStatusView in mys sysconfig. I think it coud be, because I installed all ITIL (OTRS::ITSM 2.0</span><a name="AEN2"></a><span>)</span> stuff.  Maybe, saomething is different in <span>OTRS::ITSM 2.0</span><a name="AEN2"></a><span></span>. One more thing - I did not touch sysconfig after default installation. I guess <span>Frontend::Module###AgentTicketStatusView </span>is enabled by default in otrs. I need to read more documentation to understand this system.. and try pure otrs in another VM.<br>
<br><div class="gmail_quote">On Mon, May 31, 2010 at 3:59 PM, Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com">marco.vannini@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div>try just to enable it in </div>
<div><font color="#000000">Ticket -&gt; Frontend::Agent::ModuleRegistration </font></div>
<div><span>Frontend::Module###AgentTicketStatusView</span></div>
<p><span></span> </p>
<div><span>There will be an icon near to queueview</span></div>
<div><span></span> </div><font color="#888888">
<div><span></span> </div>
<div><span>MV</span></div></font><div><div></div><div class="h5">
<div><br><br></div>
<div class="gmail_quote">On Mon, May 31, 2010 at 2:56 PM, Marius Vaitiekunas <span dir="ltr">&lt;<a href="mailto:mariusvaitiekunas@gmail.com" target="_blank">mariusvaitiekunas@gmail.com</a>&gt;</span> wrote:<br>
<blockquote style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;" class="gmail_quote">Search works OK, but <a href="http://otrs/otrs/index.pl?Action=AgentTicketStatusView" target="_blank">http://otrs/otrs/index.pl?Action=AgentTicketStatusView</a>  shows an error:<br>


Error: Module Kernel::Modules::AgentTicketStatusView not registered in Kernel/Config.pm<br><br>Something is misconfigured in my installation. Thank You for help.<br><br>
<div class="gmail_quote">On Mon, May 31, 2010 at 3:45 PM, Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com" target="_blank">marco.vannini@gmail.com</a>&gt;</span> wrote:<br>
<blockquote style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;" class="gmail_quote">
<div>mmmh ok , I see,</div>
<div> </div>
<div>via the search interface (<a href="http://otrs/otrs/index.pl?Action=AgentTicketSearch" target="_blank">http://otrs/otrs/index.pl?Action=AgentTicketSearch</a>) or via status view (<a href="http://otrs/otrs/index.pl?Action=AgentTicketStatusView" target="_blank">http://otrs/otrs/index.pl?Action=AgentTicketStatusView</a>)  and then selecting closed (<a href="http://otrs/otrs/index.pl?Action=AgentTicketStatusView&amp;SortBy=Age&amp;OrderBy=Down&amp;View=&amp;Filter=Closed" target="_blank">http://otrs/otrs/index.pl?Action=AgentTicketStatusView&amp;SortBy=Age&amp;OrderBy=Down&amp;View=&amp;Filter=Closed</a>) but If I&#39;m not wrong there should be at least other 2 option ... ;)</div>



<div> </div><font color="#888888">
<div>MV</div></font>
<div>
<div></div>
<div>
<div> </div>
<div><br> </div></div></div></blockquote></div></blockquote></div>
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