Hi, i&#39;m running on production system OTRS 2.3.4 and ITSM modules 1.2.3<br><br>I want to make and upgrade to OTRS 2.4.2 with <b>ITSM 1.3.1</b> modules<br><br>for this process i was reading the documentation and looking on the list but i have some question.<br>
<br>My system is running on ubuntu with <b>tar </b>installation<br><br>on UPGRADING file on un compresed otrs 2.4.2 directory says<br>---------------------<br>*) If possible try this install on a separate machine, althoug<br>
   I had always only production machines to upgrade<br><br>*) Install the new release (tar or RPM)<br><br>.<br>.<br>.and the last item is<br><br>*) Log in as &#39;root@localhost&#39; and select Admin -&gt; SysConfig to make sure that<br>
   OTRS updates the configuration files.<br>-----------------<br><br>1. i&#39;m making the backup and trying this on test machine on linux <br><br>2. when says *) Install the new release (tar or RPM) is about untar the otrs-2.4.2.tar.gz on actual 2.3.4 directory???  i need to overwrite the installation?<br>
<br>3. the last item says that i need to log in as root@localhost. Why? the Config.pm file is overwrited?  my agents are stored on MSAD.  What files i need to restore from old installation?<br><br>Thanks in advance.<br><br>
<br clear="all">Aquiles Cohen.-<br><br>Homepage : <a href="http://aqcohen.blogspot.com">http://aqcohen.blogspot.com</a><br>