Dear Mladen,
Dear Nils (and others),
It does not happen automatically, the tickt was closed few hours before, during the daytime. At 10 minutes past midnight OTRS admin reopened them. The two log-rows are both related to OTRS admin action.
We can't disable SLA's, we are not using them yet, but are in the proccess of configuring them and will use them very soon.
Kind regards, Mladen Acinger
Please open a bug request at http://bugs.otrs.org. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann