Hello OTRS Community,

I´m looking for a feature in OTRS to enable the mapping of an CI Item to a customer-user when he / she creates an ticket. Is it possible to have such a feature that the CI which is shown directly when the ticket is created by a user or if a phone ticket is created an the user / customer is chosen, that the CI is already mapped to enable the helpdesk to see the CI.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489