Brett, On Fri, 2007-11-30 at 08:58 +0100, Shawn Beasley wrote:
Hi Brett,
I've been searching for a couple of days for a way to add new priorities beyond the 5 defaults that are present in the system. I've added a 6th in my mysql database but the option doesn't appear in any of the drop down lists when creating or modifying a ticket.
You have already done the hard part. The rest you can find here.
This link I sent you refers to setting the default priorities. If you just want add a priority in needs only be in the database. What version of OTRS are you using? ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann