I resolved this in a different
manner –
The dbo.service_customer_user
table only had mappings for the first four service ids.
I mapped the remaining ids in
this table to the customer group and now they appear in the drop down.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell
Sent: Monday, June 08, 2009 11:58 AM
To: User questions and discussions about OTRS.
Subject: [otrs] CustomerTicketMessage.dtl - Service Error
I have added about 10 entries in the Service module. I am
having an issue with the New Ticket Customer front end – the Service drop down
is only displaying the first 4 options.
I have opened the CustomerTicketMessage.dtl file and found
this section of code:
<!-- dtl:block:TicketService -->
<tr>
<td> </td>
</tr>
<tr>
<td
class="contentkey">$Text{"Service
(optional)"}:</td>
<td
class="contentvalue">$Data{"ServiceStrg"}</td>
</tr>
<tr>
<td> </td>
</tr>
<!-- dtl:block:TicketService -->
I am unable to find the definition file for
$Data{"ServiceStrg"} – I assume there is another file where this
variable is defined and the <input> HTML code is defined and that there
is some kind of limition (return top 4 or something) on the data call.
----------------------------------
Environment
----------------------------------
OTRS 2.3.2
Windows 2003
IIS6
SQL2005
Nathan Campbell
Dallas Symphony Orchestra