Just one last question, to see if it works if not I’ll just have to find another software for this particular feature.

Is there a way to add a folder in the path that is created for every article. For example:

Now the layout is something like this: Year/Month/Day/ArticleID.

Can I change it so is more like: Year/Month/Day/Ticket ID/ArticleID.

 

This way every article folder will be under a single ticket folder and so easier to track down. Can this be done?