D, <div>Why not use the pending reminder state fixing a date for the remind period ? otherwise you can create new states like &quot;on hold&quot; or &quot;working by other/3rd party&quot;</div><div><br></div><div><br></div>

<div>MV<br><br><div class="gmail_quote">On Wed, Jan 6, 2010 at 6:43 PM, Dominic Burns <span dir="ltr">&lt;<a href="mailto:dominicmp@gmail.com">dominicmp@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

We use the ticket system to also track bugs we are waiting on fixes for. I would like to close a ticket and have in reopen say in a month or so.<br><font color="#888888"><br>D.<br>
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