Hi,
When testing a new setup with 3.0.0 beta5, in the customer interface
the "Company Tickets" never shows tickets (i.e. you get the "You have
not created a ticket" screen), while "My Tickets" do show the tickets.
I'm sure I have seen this working in one of the earlier betas.
Before doing further research: is this maybe a bug?
I'm not sure if it is related, but I do see these messages in httpd's
error_log (I have anonymized the used customerid as FIRST_SECOND, but
some customer ids do have an underscore in it):
[Sat Oct 16 20:22:17 2010] [warning]: WARNING: nonstandard use of \\ in a string literal
LINE 1: ...\\_SECOND')) ) OR ((LOWER(st.customer_id) = LOWER('FIRST\\_SECO...
^
HINT: Use the escape string syntax for backslashes, e.g., E'\\'. (/var/www/otrs//Kernel/System/DB.pm:553)
Also, I do have enabled support for multiple customer_ids by adding that
to the Map and as an extra DB field for customer_user.
Thanks for any suggestion,
--
-- Jos Vos