Re: [otrs] TicketFreeKey in AgentPhone.dtl as in CustomerMessageNew.dtl

1 Oct 2004

      Hi,

OTRS main list wrote:
...
I tried to create an input box for a free field in AgentPhone.dtl as I 
did in CustomerMessageNew.dtl, but it does not work. That is, I added 
the code
<td align="top">$Data{"TicketFreeKeyField1"}:</td>
   <td align="top">$Data{"TicketFreeTextField1"} </td>
to AgentPhone.dtl.
Is this feature restricted only to CustomerMessageNew.dtl, or can it 
work for other pages and I am not using it correctly? (I am using OTRS 
1.3.1.)
You also can use it in Kernel/Output/HTML/Standard/AgentPhoneNew.dtl 
(not AgentPhone.dtl).
...
Thanks
Martin Edenhofer

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