When performing some
actions (I can't reproduce this error on demand) I get the following
error:
Software error:
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 53.
For help, please send mail to the webmaster ([no address given]), giving this
error message and the time and date of the error.
I just transfered the
configuration changes listed from my sandbox system (1.3.2) to my production
system (1.3.1 - Suse 9.1) by copying and pasting the config below. All
LDAP functionality works fine and if you get the error a simple "refresh" or
"reload" lets the action complete. Line 53 is marked in the code
below...Any advice would be greatly appreciated. Thanks!
$Self->{'AuthModule'} =
'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ad
server name removed';
$Self->{'AuthModule::LDAP::BaseDN'} = 'base dn
removed';
$Self->{'AuthModule::LDAP::UID'} =
'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'username
remove';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password
removed';
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'}
= 'ad server removed';
$Self->{'Customer::AuthModule::LDAP::BaseDN'}
='base dn removed';
$Self->{'Customer::AuthModule::LDAP::UID'} =
'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'username removed';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'password removed';
# CustomerUser
# (customer user database backend
and settings)
$Self->{CustomerUser} =
{
Name =>
'Datenbank',
Module =>
'Kernel::System::CustomerUser::DB',
Params => { Table => 'customer_user' ************************This is line 53 in my
Config.pm
},
# customer uniq
id
CustomerKey =>
'login',
CustomerID =>
'customer_id',
CustomerValid =>
'valid_id',
CustomerUserListFields
=> ['first_name', 'last_name',
'email'],
# CustomerUserListFields =>
['login', 'first_name', 'last_name', 'customer_id',
'email'],
CustomerUserSearchFields
=> ['login', 'last_name',
'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix =>
'*',
CustomerUserSearchListLimit
=> 250,
CustomerUserPostMasterSearchFields =>
['email'],
CustomerUserNameFields
=> ['salutation', 'first_name',
'last_name'],
# ReadOnly =>
1,
Map =>
[
# note:
Login, Email and CustomerID
needed!
#
var, frontend, storage, shown, required, storage-type,
http-link
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var'
],
[
'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var'
],
[
'UserLastname', 'Lastname', 'last_name', 1, 1, 'var'
],
[
'UserLogin', 'Login', 'login', 1, 1, 'var'
],
[
'UserPassword', 'Password', 'pw', 0, 1, 'var'
],
[
'UserEmail', 'Email', 'email', 0, 1, 'var'
],
[
'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var'
],
[
'UserComment', 'Comment', 'comments', 1, 0, 'var'
],
[
'ValidID', 'Valid', 'valid_id', 0, 1, 'int'
],
],
};
# CustomerUser1
# (customer user ldap
backend and settings)
$Self->{CustomerUser1} =
{
Module =>
'Kernel::System::CustomerUser::LDAP',
Params =>
{
# ldap
host
Host => 'ad server
removed',
# ldap base
dn
BaseDN => 'base dn
removed',
# search scope
(one|sub)
SSCOPE =>
'sub',
# The following is valid but would only
be necessary if the
# anonymous user does NOT
have permission to read from the LDAP tree
UserDN => 'username removed',
UserPw =>
'password removed',
AlwaysFilter =>
'(objectCategory=person)',
SourceCharset =>
'utf-8',
DestCharset =>
'iso-8859-1',
},
# customer uniq
id
CustomerKey =>
'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields =>
['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields
=> ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map
=> [
# note: Login, Email and CustomerID
needed!
# var, frontend, storage, shown,
required, storage-type
#[ 'UserSalutation',
'Title', 'title', 1, 0, 'var' ],
[
'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var'
],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var' ],
[ 'UserLogin', 'Login',
'sAMAccountName', 1, 1, 'var' ],
[
'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[
'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var'
],
[ 'UserPhone', 'Phone', 'telephonenumber',
1, 0, 'var' ],
#[ 'UserAddress', 'Address',
'postaladdress', 1, 0, 'var' ],
#[
'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
- Pete McDonnell
Manager, Technical
Services
Hip
Interactive
Phone: (416) 873-7153
"I'd
give my right arm to be ambidextrous." - Anonymous