For one thing I believe you should be able to set up a symlink to the current versions directory.
in the opt directory...
ln -s /opt/otrs-3.0.10 /opt/otrs
----- Original Message -----
From: "Garabed Yegavian"
To: otrs@otrs.org
Sent: Tuesday, September 13, 2011 10:06:13 AM
Subject: [otrs] Upgrading from 2.4 to 3.0.10
I am attempting to upgrade OTRS using the instruction from http://doc.otrs.org/3.0/en/html/upgrading.html . I am unclear as to what to do on a few of the steps as well as getting errors.
It says to look for the files in opt/otrs, however the 3.0.10 version files are in /opt/otrs-3.0.10, so I have to traverse that directory to run any of the commands.
Step 6
Themes
Step 7
SetPermissions.pl, Not sure how to apply this Step 8 MySQL: shell> cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs, I get a password prompt which I understand but it also says no file or directory found? Step 9 shell> scripts/DBUpdate-to-3.0.pl, No File or directory Found Step 10 MySQL: shell> cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs, same result as step 8 Step 11 shell> bin/otrs.RebuildConfig.pl shell> bin/otrs.DeleteCache.pl , never seems to do anything Not sure what I am doing incorrectly
Thank you,
Garabed Yegavian
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