We have two ticket systems running currently and in certain cases they send mail to each other. The problem we have is that tickets are being merged together that shouldn&#39;t be due to the numbering in the subject. For example first otrs system had a ticket 1, then second otrs system sends a ticket to it also with ticket 1 number, now there merged but two totally different issues.<br>
<br>Can we change the ticket numbering to make one system unique. so instead of Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both systems could not get tickets confused with one another.<br><br>thanks<br>
<br>Neil<br><br><br>