Re: [otrs] Diff Between "Notifications" and "Auto Responses"

Richard Hinkamp wrote:

Notifications are sent to agents (people using OTRS). Auto responses are sent to customers (people sending mail to the OTRS system).

Yes. Notifications are messages like "There is a new ticket in the Finance queue" and auto responses are automatically sent messages to customers like "Thank you for your message. A member of our support team will respond to your message with 48 hours." Nils Breunese.