[otrs] RE: otrs Digest, Vol 1, Issue 424

hi martin - emails composed by agents arrive with a from address = www-data [www-data@server.mydomain.com] on behalf of My Company [info@mydomain.com] in the header, Sender: www-data it seems that OTRS isn't setting a sender, and maybe exim supplies one if it doesn't get one. so is there any way to set the sender from otrs? thanks ben

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of otrs-request@otrs.org Sent: 27 Aug 03 23:27 To: otrs@otrs.org Subject: otrs Digest, Vol 1, Issue 424

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Message: 2 Date: Wed, 27 Aug 2003 21:14:01 +0200 From: Martin Edenhofer Subject: Re: [otrs] how to set the 'sender' on mails from OTRS (to avoid 'on behalf of') To: "User questions and discussions about OTRS." Message-ID: <20030827191401.GZ20763@esanta.pureserver.info> Content-Type: text/plain; charset=us-ascii

Hi Ben,

On Tue, Aug 26, 2003 at 05:24:31PM +0100, Ben Gladstone wrote:

...

hi - can anyone help me control the sender/from infomration on mail sent by otrs?

recipients are seeing mails arrive from (as seen in MS Outlook): 'OTRS [otrs@server.mydomain.com] on behalf of My Company [info@mydomain.com]' In the mail header, there is From: My Company Sender: OTRS

i want to remove the 'OTRS [otrs@server.mydomain.com] on behalf of' bit - ie set the sender as 'My Company '

any ideas? i've searched config.pm and much else... i'm using otrs 1.1.3 on debian with exim as the mailer.

Is this just in notification emails? Or also in agent composed emails?

Maybe it's a exim problem because I'm using postfix and there is no "Sender:" header in my emails.

...

thanks ben

Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson

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