Message: 1
Date: Wed, 17 Oct 2012 14:13:45 +0000
From: Juan Manuel Clavero Almir?n                  <juanm.clavero@ibsalut.es>
Subject: Re: [otrs] Checklist
To: User questions and discussions about OTRS. <otrs@otrs.org>
Message-ID:
                <4E6C4135180B424CBFC6C6DE9456154A2A17BAA1@SCPDPSEXMB01P.ssib.local>
Content-Type: text/plain; charset="utf-8"

Hi Stefanie,
a simple way would be using FAQ Articles.
an Agent should insert Article text in the AgentTicketPhone Rich Text editor
this way he would be able to read the questions and answer them

Kind regards,
Juan Clavero


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Hi Juan,

that´s a good and easy idea !
Thank´s , we´ll try it that way.

Best regards, Stefanie Krüger