[otrs] Why don´t work for me ACL with Dynamic Fields

15 Jan 2013

      Hi,
I'm trying to restrict the values shows in a phone ticket for a Dynamic
Field, depending on the Service selected using the following ACL in
config.pm :

$Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = {
	 # match properties
	 Properties => {
		 # current action match properties
		 Frontend => {
		 Action => ['AgentTicketPhone','AgentTicketEmail'],
		 },
		 # current ticket match properties
		 Ticket => {
		 Service=> ['INCIDENTES::Comunicaciones::REDES'],
		 }
	 },
	 # return possible options (white list)
	 Possible => {
	 Ticket => {
	 DynamicField_DF1  => ['HUB','WIFi'], 
	  },
	 },
 };

But it don´t work because shows the 8 values stored in DF1

The names of services are ok and name and key of the dynamic field is the
same
Dynamic field where defined, store with data and declare in phone ticket
Other ACL which not involves Dynamic fields are working ok
win7,OTRS3.1.12, ITSM3.1.7,Mysql

Somebody could help me?

I appreciate your help

Best regards

Antonio

[otrs] Why don´t work for me ACL with Dynamic Fields

Antonio Sarmiento