Send otrs mailing list submissions to
otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.org

You can reach the person managing the list at
otrs-owner@otrs.org

When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."


Today's Topics:

1. Re: Can't use MOd_perl with apache2 and otrs! (Graham Smith)
2. OTRS and mail/news integration (Damir Dzeko)
3. Re: Can't use MOd_perl with apache2 and otrs!
(kalldrex-otrs@yahoo.com)
4. spell checker not working for Email-Ticket (Hugh Greenberg)
5. Re: spell checker not working for Email-Ticket
(kalldrex-otrs@yahoo.com)


----------------------------------------------------------------------

Message: 1
Date: Fri, 19 Nov 2004 18:59:11 +0000
From: Graham Smith
Subject: Re: [otrs] Can't use MOd_perl with apache2 and otrs!
To: "User questions and discussions about OTRS."
Message-ID: <1100890751.8569.24723.camel@GTSHOME.gtshome>
Content-Type: text/plain

Read the README.webserver document, the Module Apache.pm should be in
the /Kernel/cpan-lib/CGI directory.... It sounds as if you
are missing the relevant use lib settings...

On Fri, 2004-11-19 at 17:20, kalldrex-otrs@yahoo.com wrote:
> I have the loadmoduel directive (LoadModule
> perl_module modules/mod_perl.so). It keeps
> telling me though that Apache.pm can't be found when
> running scripts. I get the same error when running
> the scripts with perl -cw.
>
> --Matthew Shapiro
>
> --- Graham Smith
> wrote:
>
> > On Fri, 2004-11-19 at 16:54, Jesse Shumaker wrote:
> > > kalldrex-otrs@yahoo.com wrote:
> > > > Erm, question. The /etc/sysconfig/apache2 in
> > SuSE,
> > > > what is that? Is that the httpd.conf for
> > apache2? If
> > > > so can you give me more details on where to put
> > "perl"
> > > > as our apache config script is written from
> > scratch
> > > > and thus has no "APACHE_MODULES" text anywheres
> > in it.
> > > > Thanks.
> > > >
> > > > --Matthew Shapiro
> > > >
> > > > --- Jesse Shumaker wrote:
> > > >
> > > >
> > > > > Go here ==>
> > > > >
> > > > >
> > > >
> >
> http://lists.otrs.org/pipermail/otrs/2004-May/004919.html
> > > >
> > > > > specifically this is helpful:
> > > > >
> > > > > "Yes, this was the main fault: I had forgotten
> > to
> > > > > add "perl" to the
> > > > > APACHE_MODULES setting in
> > /etc/sysconfig/apache2.
> > > > > SUSE does not do it automatically when
> > installing
> > > > > apache2-mod_perl."
> > > > >
> > > > >
> > > > >
> > _______________________________________________
> > > > > OTRS mailing list: otrs - Webpage:
> > http://otrs.org/
> > > > > Archive: http://lists.otrs.org/pipermail/otrs
> > > > > To unsubscribe:
> > > > > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > > Support oder Consulting fr Ihr OTRS System?
> > > > > => http://www.otrs.de/
> > > > >
> > > > >
> > > > _______________________________________________
> > > > OTRS mailing list: otrs - Webpage:
> > http://otrs.org/
> > > > Archive: http://lists.otrs.org/pipermail/otrs
> > > > To unsubscribe:
> > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > Support oder Consulting fr Ihr OTRS System?
> > > > => http://www.otrs.de/
> > > >
> > > >
> > > >
> > > it's the file
> > > /etc/sysconfig/apache2. That is the file. If you
> > wrote your apache2 script from scratch it's hard to
> > help you. This is just what I used to get OTRS
> > working correctly on SuSE 9.1.
> >
> > This is a little SuSE specific.
> >
> > Apache2 on SuSE uses the /etc/sysconfig/apache2 file
> > to build
> > /etc/apache2/sysconfig.d/loadmodule.conf on starting
> > Apache..
> >
> > If your configuration does not do this you need to
> > enter something
> > like..
> >
> > LoadModule perl_module > > modules>/mod_perl.so
> >
> > somewhere... (either in http2.conf or in the
> > appropriate include file).
> > >
> > >
> >
> ______________________________________________________________________
> > > _______________________________________________
> > > OTRS mailing list: otrs - Webpage:
> > http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe:
> > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > Support oder Consulting fr Ihr OTRS System?
> > > => http://www.otrs.de/
> > --
> > Meum est propositum
> > In tabernum mori,
> >
> >
> > Graham Smith
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
> > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting fr Ihr OTRS System?
> > => http://www.otrs.de/
> >
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting fr Ihr OTRS System?
> => http://www.otrs.de/
--
Meum est propositum
In tabernum mori,


Graham Smith

------------------------------

Message: 2
Date: Fri, 19 Nov 2004 21:25:46 +0100
From: Damir Dzeko
Subject: [otrs] OTRS and mail/news integration
To: OTRS
Message-ID: <419E56CA.7060009@ouroboros.hr>
Content-Type: text/plain; charset=ISO-8859-2; format=flowed

Hello,

I need to configure OTRS ticket system to be used with mail/news
applications user interface for *agents*.

They find it most convenient to responding to tickets that way.
Do not ask me why,.. not that they refuse to use web interface
entirely, but they prefer to to their usual stuff, you know, the
usual way (ancient unix gurus tied to text-only terminals).

It seems that I should use notifications feature.

The problem with notificatons is that From address on them is set
to point back to OTRS and not to original poster. I need it to be
identical as the original poster, and reply-to address can be added
to point to that queue's input address. What can I do about it?

When agent responds back to OTRS it needs to resend that response
back to customer which initially created the ticket. Where should I
put that piece of code and what method/call to use? (How do you
send message without creating ticket or article object?)

One more problem with notifications is that it creates article
for each message sent (am I right?) which is a bit more than needed.

Also, notifications seem not to come to original poster which
leaves him with messy mailbox where he has to look into both
sent and received messages.

But, maybe the biggest problem is missing In-Reply-To and Message-ID
headers which would enable smart MUA-s to organize discussion into
threads.

What should I do? Where do I start? "Please help"(tm) :)

D.


------------------------------

Message: 3
Date: Fri, 19 Nov 2004 12:30:18 -0800 (PST)
From:
Subject: Re: [otrs] Can't use MOd_perl with apache2 and otrs!
To: "User questions and discussions about OTRS."
Message-ID: <20041119203018.8602.qmail@web53407.mail.yahoo.com>
Content-Type: text/plain; charset=us-ascii

Ok I accidentally gave the wrong error (sorry that was
a past error, was looking at the wrong thing). This
is the exact error that apache2's error_log is giving
me (btw my webserver is arleady setup exaclty like the
otrs documentation told me to do):

[Fri Nov 19 15:27:11 2004] [error] [client
132.170.204.208] failed to resolve handler
`Apache::Registry': Can't locate Apache/Registry.pm in
@INC (@INC contains:
/opt/perl-5.8.5/lib/5.8.5/sun4-solaris
/opt/perl-5.8.5/lib/5.8.5 /opt/perl-5.8
.5/lib/site_perl/5.8.5/sun4-solaris
/opt/perl-5.8.5/lib/site_perl/5.8.5 /opt/per
l-5.8.5/lib/site_perl . /opt/apache-2052/
/opt/apache-2052/lib/perl) at (eval 2)
line 3.\n

Just from that it looks like that it's having trouble
with the "PerlHandler Apache::Registry" apache
directive.

--Matthew Shapiro

--- Graham Smith
wrote:

> Read the README.webserver document, the Module
> Apache.pm should be in
> the /Kernel/cpan-lib/CGI directory....
> It sounds as if you
> are missing the relevant use lib settings...
>
> On Fri, 2004-11-19 at 17:20, kalldrex-otrs@yahoo.com
> wrote:
> > I have the loadmoduel directive (LoadModule
> > perl_module modules/mod_perl.so). It keeps
> > telling me though that Apache.pm can't be found
> when
> > running scripts. I get the same error when
> running
> > the scripts with perl -cw.
> >
> > --Matthew Shapiro
> >
> > --- Graham Smith
>
> > wrote:
> >
> > > On Fri, 2004-11-19 at 16:54, Jesse Shumaker
> wrote:
> > > > kalldrex-otrs@yahoo.com wrote:
> > > > > Erm, question. The /etc/sysconfig/apache2
> in
> > > SuSE,
> > > > > what is that? Is that the httpd.conf for
> > > apache2? If
> > > > > so can you give me more details on where to
> put
> > > "perl"
> > > > > as our apache config script is written from
> > > scratch
> > > > > and thus has no "APACHE_MODULES" text
> anywheres
> > > in it.
> > > > > Thanks.
> > > > >
> > > > > --Matthew Shapiro
> > > > >
> > > > > --- Jesse Shumaker
> wrote:
> > > > >
> > > > >
> > > > > > Go here ==>
> > > > > >
> > > > > >
> > > > >
> > >
> >
>
http://lists.otrs.org/pipermail/otrs/2004-May/004919.html
> > > > >
> > > > > > specifically this is helpful:
> > > > > >
> > > > > > "Yes, this was the main fault: I had
> forgotten
> > > to
> > > > > > add "perl" to the
> > > > > > APACHE_MODULES setting in
> > > /etc/sysconfig/apache2.
> > > > > > SUSE does not do it automatically when
> > > installing
> > > > > > apache2-mod_perl."
> > > > > >
> > > > > >
> > > > > >
> > > _______________________________________________
> > > > > > OTRS mailing list: otrs - Webpage:
> > > http://otrs.org/
> > > > > > Archive:
> http://lists.otrs.org/pipermail/otrs
> > > > > > To unsubscribe:
> > > > > >
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > > > Support oder Consulting fr Ihr OTRS
> System?
> > > > > > => http://www.otrs.de/
> > > > > >
> > > > > >
> > > > >
> _______________________________________________
> > > > > OTRS mailing list: otrs - Webpage:
> > > http://otrs.org/
> > > > > Archive:
> http://lists.otrs.org/pipermail/otrs
> > > > > To unsubscribe:
> > > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > > Support oder Consulting fr Ihr OTRS System?
> > > > > => http://www.otrs.de/
> > > > >
> > > > >
> > > > >
> > > > it's the file
> > > > /etc/sysconfig/apache2. That is the file. If
> you
> > > wrote your apache2 script from scratch it's hard
> to
> > > help you. This is just what I used to get OTRS
> > > working correctly on SuSE 9.1.
> > >
> > > This is a little SuSE specific.
> > >
> > > Apache2 on SuSE uses the /etc/sysconfig/apache2
> file
> > > to build
> > > /etc/apache2/sysconfig.d/loadmodule.conf on
> starting
> > > Apache..
> > >
> > > If your configuration does not do this you need
> to
> > > enter something
> > > like..
> > >
> > > LoadModule perl_module > > > modules>/mod_perl.so
> > >
> > > somewhere... (either in http2.conf or in the
> > > appropriate include file).
> > > >
> > > >
> > >
> >
>
______________________________________________________________________
> > > >
> _______________________________________________
> > > > OTRS mailing list: otrs - Webpage:
> > > http://otrs.org/
> > > > Archive: http://lists.otrs.org/pipermail/otrs
> > > > To unsubscribe:
> > > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > Support oder Consulting fr Ihr OTRS System?
> > > > => http://www.otrs.de/
> > > --
> > > Meum est propositum
> > > In tabernum mori,
> > >
> > >
> > > Graham Smith
>
> > > _______________________________________________
> > > OTRS mailing list: otrs - Webpage:
> http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe:
> > > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > Support oder Consulting fr Ihr OTRS System?
> > > => http://www.otrs.de/
> > >
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage:
> http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting fr Ihr OTRS System?
> > => http://www.otrs.de/
> --
> Meum est propositum
> In tabernum mori,
>
>
> Graham Smith
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe:
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
>


------------------------------

Message: 4
Date: Fri, 19 Nov 2004 15:37:02 -0700
From: Hugh Greenberg
Subject: [otrs] spell checker not working for Email-Ticket
To: otrs@otrs.org
Message-ID: <1100903822.14843.1482.camel@fry.c3.lanl.gov>
Content-Type: text/plain

For some reason, the spell checker is not working for the Email-Ticket
interface. Clicking on the spell check button just brings up a text box
with "Undefined" in it. I see that someone else has posted this, but
nobody has responded. Any suggestions? Thanks.

Hugh

--
Hugh Greenberg
CCS-3 System Administrator
Email: hng@lanl.gov
Phone: (505) 665-6471
Pager: (505) 664-3776 || 1043776.page@lanl.gov


------------------------------

Message: 5
Date: Fri, 19 Nov 2004 17:41:37 -0800 (PST)
From:
Subject: Re: [otrs] spell checker not working for Email-Ticket
To: "User questions and discussions about OTRS."
Message-ID: <20041120014137.36453.qmail@web53405.mail.yahoo.com>
Content-Type: text/plain; charset=us-ascii

I get that too. I have aspell setup however I do not
have the definitions installed for english (stupid
thing wouldn't install). I never bothered to work on
this as it isn't a high priority. Make sure aspell is
working correctly.

--Matthew Shapiro

--- Hugh Greenberg wrote:

> For some reason, the spell checker is not working
> for the Email-Ticket
> interface. Clicking on the spell check button just
> brings up a text box
> with "Undefined" in it. I see that someone else has
> posted this, but
> nobody has responded. Any suggestions? Thanks.
>
> Hugh
>
> --
> Hugh Greenberg
> CCS-3 System Administrator
> Email: hng@lanl.gov
> Phone: (505) 665-6471
> Pager: (505) 664-3776 || 1043776.page@lanl.gov
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe:
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
>


------------------------------

_______________________________________________
otrs mailing list
otrs@otrs.org
http://lists.otrs.org/cgi-bin/listinfo/otrs


End of otrs Digest, Vol 16, Issue 32
************************************

Yahoo! India Matrimony: Find your life partner online.