Dear list and happy new year 2011,

I need to understand the relationship between queue, groups and customer always group,

I try to explain my topology I have 12 site, and for each site need to have 2 sub-queue (computer and telephony).

So I create 12 queue and 2 sub queue

Site1

                ---info

                --- Tel

Site2

                --info

                --Tel

Etc. …..

I link my sub-queue site1-info for group site1, site1tel for group site1 site2info for site2,…..

I create group Telephony and computer for my agents and other groups (sites1, sites2, …) for my customer because I want only customer 1 in the site1 see and open tickets for site1 (both telephony and computer).

I active the functionality CustomerGroupSupport , but I don’t know what I must write in this field CustomerGroupAlwaysGroups?

All groups (site1, site2,…)? Because when a customer open a ticket with the web interface he have message : “Error: Can't get ArticleID from INSERT”

My customer backend is my active directory, and I have all information, there are no problem with this

Thanks for your help

Best regards

Sébastien  Bory
Administrateur réseaux
NCI-les centres d'affaires
Bienvenue chez vous - Just welcome !
59 Rue des Petits Champs 75001 Paris
Tel  33(0) 1 73 77 53 41
Fax  33(0) 1 73 77 55 56
Port: 33(0) 6 78 93 28 66
Mail :s.bory@groupenci.com
Web: www.groupenci.com

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