[otrs] Filters and redirects

30 Jun 2005

      Basicaly im trying to do this

if email is sent to support@ i will autoreply with please use online form
at www.xxxxxx/form

so i can grab accoundid with it.
and tag it to X-username

problem is i need to use same email.

so basicaly if not X-username then send XX message if there treat as ticket

Any help , info ?

Frank Cases