Thank you all, I have solved this now.
 
Thanks you for your help.
 
Rosanna

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall
Sent: 15 September 2009 14:35
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Max_Allowed_Packet

See the following...
 
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=50
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marretta, Rosanna
Sent: Tuesday, September 15, 2009 8:55 AM
To: otrs@otrs.org
Subject: [otrs] Max_Allowed_Packet

Hi,
 
Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB
 
Thanks
 
Rosanna