RE: [otrs] Custom Job in GenericAgent.pm does no function as expe cted

11 May 2004

...
-----Original Message-----
From: Robert Kehl [mailto:robert.kehl@otrs.de] 
Sent: Tuesday, May 11, 2004 11:17 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Custom Job in GenericAgent.pm does no 
function as expected
On Tuesday, May 11, 2004 6:19 PM
Tyler Hepworth  wrote:
...
I created a custom job in genericagent.pm that is supposed 
to send a 
page to my pager is a ticket has a priority of 5 and is 
escalated. The 
page portion works just fine, but the page is sent for all tickets 
that are escalated (regardless of priority).
You can only combine a 'Queue => Id' setting with 'Escalation => 1'
Fair enough.  So, I changed my criteria to:

Priorities => ['5 very high'],
Locks => ['unlock'],

It sent out a page for every single ticket in my system!  AAAGH! :-)

Any ideas?

Thanks,

Tyler Hepworth