Hi, Anyone have this problem? Any solutions? I would really like to rollout this software. Thanks in advance. Ron ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ron Plasse Sent: Wednesday, June 27, 2007 5:09 PM To: otrs@otrs.org Subject: [otrs] Apache ERROR: MaxRequestsPerChild Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I don't have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer "otrs-2.1.7-001-win32.exe" into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------ ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------