ok thanks. I figured it out IT Department @ Admin -Jesse -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Friday, August 20, 2004 1:37 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Need help Adding to E-mail address book Hi Marshall, On Thu, Aug 19, 2004 at 04:19:28PM -0700, Marshall28 wrote:
I am wondering if there is a way to add e-mail addresses to the address book when answering a ticket? When you compose an answer via e-mail you'll see next to options three links: Spell Check, Address Book, and Attachments. When I click addreess book how can I add a new e-mail address so that when another agent answers a ticket they have a list of potential addresses? Also what is the search bar for?
Just add new customer. Customers are shown in the Address Book.
thanks marshall
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/