Yes, it's possible.

You have to check in the admin module at Ticket::Frontend::NoteTypes

or modify the config.pm file adding the followings :

    $Self->{DefaultNoteTypes} = {
        'note-internal' => 1,
        'note-external' => 1,
        'note-report' => 1,
    };

After that, when you close a ticket the customer will receive a mail or not

-----otrs-bounces@otrs.org a écrit : -----

Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org>
De : "Mamakwa M. Sefiri" <msefiri@nrf.ac.za>
Envoyé par : otrs-bounces@otrs.org
Date : 03/10/2006 09:15AM
Objet : [otrs] notification

Good day

I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed.

I have read the manual no genericagent but it is not clear to me.

Please advice
Mamakwa

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/