RE: [otrs] dtl how it works??

Hello. Take a look at your browser's 'View Source' and you'll see that those tags isolate areas where calls to database data, etc. are placed upon execution of the script. Those tags don't show up in 'View Source' but the output from that dtl data chunk will. I guess they may be considered 'markers' (?) to identify where to begin and where to end that data insert. At least that's what I believe occurs. HTH