Hi Andy,

Are you talking about 20k tickets/day?

After all the technology should serve us and our customers so as long as we need HTML in order to improve the service there should be a way to overcome that “balloon”.

Daniel

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel
Sent: Monday, August 06, 2007 4:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] HTML In Email Response

That’s a great way to baloon your storage!

If you were like us and had 20,000+ tickets in your database then you may not want that kind of overhead.

My 2c,

Andy


On 8/6/07 2:56 AM, "BALAN, Daniel" <dbalan@bitdefender.com> wrote:

Hi there,

I am afraid you will have no luck.
I am interested in the HTML option but the OTRS guys said this will not be available in 2.2. Maybe later.
Please let me know if you find another solution.

Daniel


From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick
Sent: Thursday, July 26, 2007 5:45 PM
To: otrs
Subject: [otrs] HTML In Email Response

Hi!

I am trying to find a way to add HTML into email responses/text entry and also the ability to paste graphics into an email response or note?

Thank you!

---

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/