Hi,

If you want close a ticket after replay, configure this line is the sysConfig

Dans Ticket -> Frontend::Agent::Ticket::ViewCompose

Ticket::Frontend::AgentTicketCompose###StateDefault = close

Regards,

Claude
-------- Message original --------
Sujet : [otrs] Next ticket state on tickets
De : Jean BROW <everydaywow@gmail.com>
Pour : otrs@otrs.org
Date : 07/12/2010 17:18

Hi all,

How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?
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