queuesettings.

li

otrs-bounces@otrs.org schrieb am 08.03.2006 22:37:04:

> How can I disable notifications for en::Customer::OwnerUpdate - my customers
> don't need to know if the ticket changed owners
>
>
> Thanks
>
>
> Dan Metcalf
> Wireless Broadband Systems
> www.wbisp.com
> 781-566-2053 ext 6201
> 1-888-wbsystem (888) 927-9783
>
>
> > -----Original Message-----
> > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
> > Jennifer Valdez
> > Sent: Wednesday, March 08, 2006 3:03 PM
> > To: otrs@otrs.org; dev@otrs.org
> > Subject: [otrs] Notifications
> >
> > This problem has become somewhat urgent.
> > When the system sends an email to the customer, the sender and reply-to
> > address is the queue and queue email address respectively. However, when
> > a notification is sent to an agent, the sender and the reply-to is set in
> > Config Options: Framework -> Core  NotificationSenderName and
> > NotificationSenderEmail.
> > I have tried setting this to the variable <OTRS_TICKET_Queue> with no luck.
> > I would like to have notifications sent from the appropriate queue
> > instead of from one single address. Is this possible?
> > To illustrate: I have a queue called "SysAdmin" with an email of
> > "help.sysad.example@example.com".
> > Can the notifications be from "SysAdmin <help.sysad.example@example.com>"
> > instead of "OTRS Notification Master <otrs@example.com>" ???
> >
> > If anyone has a solution, I would be glad to hear it.
> >
> > Thanks,
> > Jennifer Valdez
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
> >
> >
> > --
> > No virus found in this incoming message.
> > Checked by AVG Free Edition.
> > Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006
> >
>
> --
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.1.375 / Virus Database: 268.2.0/276 - Release Date: 03/07/2006
>  
>
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> => http://www.otrs.de/