I am new to developing in OTRS and perl and might
have a very basic question. I want to modify the look of the tickets so it
provides a drop down list with Agents names so each ticket can be assigned to
an agent very easily. I would like it to look like the Change Queue drop down
list. Does anyone know how this would be done? Or if there is an easy way to do
it?
Thanks for the help.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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