Re: [otrs] what does mean SAL in french ?

Hi Jerome: en.wikipedia.org/wiki/*Service_level_agreement* * * * * *Probrably there's a frech version:* * * *http://fr.wikipedia.org/wiki/Service_level_agreement* * * *MV * On Thu, Jan 21, 2010 at 3:21 PM, wrote:

Hi,

I try to understand time management and SLA in OTRS, but my english is poor ! So anyone could explain what does SLA mean, please ?

best regards

Jerome

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