The error message says it's trying to insert without a password (pw) which
fails because pw can't be null.
So what's your CustomerUser Map in Config.pm?
On Wed, Sep 24, 2014 at 6:27 AM, Maila Fatticcioni wrote: Hello.
We have installed and configured OTRS 3.3.8 on an Ubuntu 12.04.02 LTS,
using Postgres 8.4 as database backend. Each time we try to create a new customer user we get this kind of error:
-----------------------------------------------------------------
otrs ERROR: null value in column "pw" violates not-null constraint
----------------------------------------------------------------- I checked the column of the table customer_user and, indeed, the pw
value must be not null. Following the suggestion found at this url:
http://lists.otrs.org/pipermail/otrs/2010-November/033772.html
I changed the Kernel/Config.pm file and declare the password field as
mandatory. This changes the password attribute as I can see from the generated
source page:
-----------------------------------------------------------------
<label class="Mandatory" for="UserPassword"><span
class="Marker">*</span> Password:</label>
<div class="Field"><input type="password" id="UserPassword"
name="UserPassword" class="W50pc Validate_Required " value=""
maxlength="100" />
<div id="UserPasswordError" class="TooltipErrorMessage"><p>This field
is required.</p></div>
<div id="UserPasswordServerError" class="TooltipErrorMessage"><p>This
field is required.</p></div>
</div>
<div class="Clear"></div>
----------------------------------------------------------------- But this trick doesn't resolve our problem because the password field is
still missing in the insert statement as I can see in the database log:
-----------------------------------------------------------------
ERROR: null value in column "pw" violates not-null constraint
STATEMENT: INSERT INTO customer_user ( title, first_name, last_name,
login, email, customer_id, phone, fax, mobile, street, zip,
city, country, comments, valid_id, create_time, create_by,
change_time, change_by) VALUES ( '', 'a', 'b', 'TESTNAME',
'dad@example.com', 'sd324', '', '', '', '', '', '', '', '', 1,
'2014-09-24 10:42:01', 3, '2014-09-24 10:42:01', 3)
----------------------------------------------------------------- How can we fix this problem? Did I miss some steps of the previous
solution? Could it help if I change the attribute of the pw column of the table
allowing to insert empty password? Thank you in advance for any help you could give me. Best regards,
Maila Fatticcioni ---------------------------------------------------------------------
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