All,

Some more information on this issue and I could really use some help :)

System Info - Dual Processor x86 server running RHEL3
Perl Info - This is perl, v5.8.0 built for i386-linux-thread-multi

I've even tried recoding the Ticket.pm statement as follows to the old 1.3.2 documentation standard, purged the TicketCounter.log file and restarted the server (not in production yet)

# $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'TicketNumberGenerator') = 'Kernel::System::Ticket::Number::AutoIncrement';

I've also changed the apache2-perl-startup.pl file in /opt/otrs/scripts to use the require statement instead of the use statement in:

require Kernel::System::Ticket::Number::AutoIncrement;

The only thing I haven't done is to completely dump the database and start from scratch. Reconfiguring the queues, agents and other sundry items is something I'd really rather not do as it took me several hours to configure them through the web-ui.

Thanks in advance.

Brad

-----Original Message-----
From: West, Bradley G.
Sent: Tuesday, August 09, 2005 3:38 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] AutoIncrement not working for me

I'm having the same problem as this using version 2.0.1, new clean implementation.

Note: I had generated some test tickets before finalizing the changes to the various files (Kernel/Config/Files/Ticket.pm) and (scripts/apache2-perl-startup.pl.

Any Ideas?

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ben Conrad
Sent: Monday, May 02, 2005 2:20 PM
To: 'otrs@otrs.org'
Subject: [otrs] AutoIncrement not working for me

Folks,

I've been trying to get my ticket numbers to look like 1000,1001, etc but
have had no luck.  I've edited Config.pm and done a 'service httpd restart'
and 'service otrs restart'

$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 4;
$Self->{SystemID} = 1;

In the log I see the ticket get created with the wrong number:
Mon May 2 14:16:04 2005 notice OTRS-PM3-1 New Ticket [200505021000102]
created (TicketID=9088, ArticleID=9305).

# cat ./var/log/TicketCounter.log
10;2005-05-02;

I've cleared the ./var/log/TicketCounter.log file but it gets set to the
above format when I restart the daemons.

What am I missing?

Ben

Ben Conrad
Sr. Network Administrator
Passkey International, Inc.
[T] 617.237.8225

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