Hi J,
The easiest, this can be achieved by creating GenericAgent jobs. The
downside of this is that means it'll be scheduled (batch-like) and not
real-time.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22, 2009 at 07:20, J
Is there any way (or addin module) to simply handle conditional events in OTRS. For example. If a ticket has: 1. a response required of "priority = 'A 0-15min" then forward to urgentescalations@companyxyz.com 2. a response required of "priority = 'A 0-15min" then change queue to "EscalationsTeam" or 3. "Queue = 'Critical_Outage'" then forward to mobilephonenumber@smsservice.com
Thanks and regards
J
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