On Monday, January 12, 2004 7:09 PM
Deepen Dhulla
AGE is incrementing after the case/ticket is close succesfull by admin or customer How to stop this ?? after close.
You can't stop that. Time is unstopable.
how to remove age from first page of customer.
Have a look in the responsible files: in /opt/otrs/Kernel/Output/HTML/Standard/Customer*.dtl
what does pending auto clise + & - means
auto close+ = close ticket successfully and automatically auto close- = close ticket UNsuccessfully and automatically
with relations to prending date ?
That's the point in time where the above is performed.
where is the work unit caclulated.
It get's calculated from the ticket's life spawn.
where can i get detail manual for otrs or simlair concept
http://doc.otrs.org/ hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388